SAP technical development
Keep your system efficient, modern and aligned with business needs.
- Custom enhancements, modifications and integrations
- Bug fixes and performance tuning
- SAP Fiori app and analytics enablement
SAP Application Management Services (AMS)
Keep SAP Running Smoothly With Expert Support
Keep your SAP environment performing at its best with managed services and support from Oraya®. We help you lower costs, resolve issues sooner and maximize uptime so your teams can spend their time on innovation instead of administration.
Optimize, evolve and keep improving
Oraya® keeps your SAP systems dependable, secure and tied to business outcomes, so your teams can focus on growth instead of firefighting. We pair proactive operations with round-the-clock support and continuous optimization to lower cost of ownership, reduce downtime and keep your SAP investment paying off. What sets us apart?
- Reliability: Proactive monitoring, clear service-level agreements (SLAs) and fast issue resolution that keep systems stable and users productive.
- Flexibility: Scalable onshore and offshore staffing and pricing models that adjust as your environment and priorities shift.
- Knowledge: Deep SAP expertise, proprietary accelerators and over 15 years of hands-on application management services (AMS) experience.
- Continuous improvement: Regular optimization cycles and proactive insight that keep your SAP environment ahead of business demand.
- Dedicated leads: Named, experienced leads who know your landscape and act as trusted partners across your SAP operations.
Operate smarter with Oraya® AMS
Lower total cost of ownership and operational risk.
Resolve user issues and tickets faster with experienced experts.
Move smoothly from implementation to run, with no gaps in support.
Protect data and stay compliant with dedicated security services.
Scale support and capabilities as your SAP landscape grows.
Operate with confidence – backed by experienced SAP services and professionals.
SAP experience in action
Backed by more than 15 years of SAP experience, our AMS team supports companies of every size with proven results:
24/7
global support, with our team spotting potential issues before they turn into critical problems
Flexible SAP AMS
Whether you need everyday operational support or strategic optimization, our SAP AMS helps you run smarter, lower risk and keep improving your SAP environment. The model flexes with your business – from routine maintenance to high-value system enhancements.
SAP functional support
Support your teams and keep business operations running smoothly.
- End-user assistance and configuration
- Functional support across all core SAP modules
- System enhancements for changing business requirements
SAP Basis support
Maintain system stability, security and performance.
- SAP application security, audit and compliance
- Technical assessments
- Monitoring and system administration
Add-on and integration support
Extend the value of SAP across your connected landscape.
- Optimization assessments
- Support for SAP Ariba, SAP Concur, SAP BTP, SAP Analytics Cloud and more
- Application integration and localization
- Security management and compliance services
- Extended capabilities including proactive monitoring and automation, GRC and audit readiness, and end-to-end test automation and process validation
SAP Cloud ERP support
Oraya® provides specialized support for both the public and private editions of SAP Cloud ERP – sustaining operations, managing upgrades and driving continuous improvement at every stage.
SAP Cloud ERP
1
Sustain business operations
- How-to consulting and end-user training
- User security and authorization management
- SAP liaison and incident management
- Minor enhancements and system upgrades
- Technical development and bug fixes
- Proactive monitoring setup and problem resolution
- Tailored change control and release management
2
Upgrade management
- Planning and support for twice-yearly upgrades
- Change impact assessments specific to your landscape
- Impact mitigation and project setup
- Regression testing support
- Post-upgrade stabilization and support
3
Continuous improvement
- Review of key features in each upgrade cycle
- Innovation readiness and feature adoption planning
- Regular town halls and optimization reviews
- Process improvements built on knowledge of your business
- Monitoring insights that lower total cost of ownership and shorten time to value
- Governance for a purposeful innovation cycle
SAP Cloud ERP Private Edition
1
Ongoing support and operations
- Help desk services with rapid-response SLAs
- Managed services and outsourcing for daily operations
- Continued implementation services with onshore and offshore teams
- A support structure that scales with your environment
2
Evaluation and implementation strategy
- Clear implementation strategy
- SAP component evaluation matched to business needs
- Phasing, staffing, planning and benefit measurement
- Accelerated implementation approaches built on best practices
- Implementation accelerators that make the best use of your team's time
3
Business transformation
- Best-practice-led process transformation
- SAP capabilities applied to operational improvement
- Ongoing advice to keep your SAP landscape aligned with business goals
- Knowledge transfer and capability building for internal teams
